Return policy

We strive to complete every order to your satisfaction.

Payments made online via credit card may be refunded if there is a specific and mutually recognized defect with the products we provide. Order replacements and refunds must be requested within 30 days of receiving the items. After 30 days of delivery all sales are considered final and will not be exchanged or refunded.

Fabric purchases are cut to a customers desired length and are considered custom orders which cannot be exchanged or returned for a full refund once cut, even within the previously allotted 30 days. Fabric purchases are considered Non refundable upon receipt of the fabric unless a mistake was made in the fulfillment of the order (IE incorrect length or color). Fabric may not be refunded due to a misunderstanding in color choice due to monitor callibrations. We understand there will be shade differences between what you view on your monitor and what arrives, but we cannot be held accountable for such differences.

We do strive to keep our clients satisfied and always try to work out a suitable compromise with the client regarding any mistakes in their order.

We appreciate your understanding.

If any of our products fail to meet your standards in any way, do not hesitate to contact us directly: 
info@aerialessentials.com